Ulta Complaint

Reviewed by Dianesk

All Ulta Reviews

Ulta. Rude Sales Associates - Ulta Charlotte NC

My family and I have shopped Ulta for years. Never had any problems until this year. The Ulta in Charlotte has some sales associates that are pretty rude!!! I was shopping one day, had a question And The sales associated rolled her eyes at me and walked away without answering. I contacted corporate and they apologized and the store manager called, said they would look into this and also apologized. My daughter was in the store this week to return unopened makeup. She misplaced her receipt, but had taken a picture of the receipt. She showed it to the cashier and was given a horrible look. The cashier was upset because she should have left for the day and couldn't because my daughter was at the register. The managers had to be called up front twice to help the cashier since she evidently did not know what she was . doing. The cashier even walked away from my daughter without explaining why. . No one, not even the managers apologized. I called corporate. They apologized, said they will look into this and said they will email her a $20 gift card. There is not another Ulta near us and do not know if we care to go back to this store

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Review Rating: 1 out of 5
Reviewed By: Dianesk
Company: Ulta
Product: Ulta Charlotte NC
Date Added: 7 years ago

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Ulta Complaint