Ulta Complaint

Ulta Complaint


Ultra.com WORST Customer Service EVER!!!!!!!! - Multiple Products

Placed order on Dec. 1st. received someone else's order 2 weeks later. Called immediately. Was told order would be over nighted. Did not receive. Called back and insisted on receiving in time for Christmas. Was told they would try and was given a gift card via email. Package did not arrive until NewYears Eve!!!!!!!!!!!!!!!!!! 31 days after ordering. The packing slip does not reflect the entire order, and even what was on packing list was not entirely included in box. You wait for hours to speak to a human. (On hold now) . I,ve tried the website and no one emails back. My credit card was debited on the 10th. American Express is now fighting it for me. Simply the worst customer service ever.

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