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Ulta Complaint - Ulta is terrible - HELP and SERVICE
Ulta Complaint

Ulta Complaint

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Ulta is terrible - HELP and SERVICE


Ordered some gifts online on 11/25/10. The shipment was damaged in route to me and returned back to Ulta . Waited 4 days after it was returned and emailed customer support to find out when my package would be resent. No reply. Called two days later, waited on hold for 30 minutes, finally a very unenthused lady took my call and told me that they won't resend my package and my money should be refunded within 30 days. What a freaking joke!! I will never ever order anything from Ulta again.


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Comments


damlucky says: (8 years ago)
 0
I had the same problem. I returned something. Waited for the receipt confirmation. Emailed several times because the website was not showing the return and never heard anything. After two weeks and three unanswered emails, I called. The rep told me they would send a note to another office. I received a call today (4 days later) that I would just have to wait 30 days from receipt before contacting them again. What a crock! Like you I will never order from their website and probably will not feel good about ever going in the store again.




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