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Ulta Complaint - Ulta Horrible Overall Service Salon
Ulta Complaint

Ulta Complaint


Ulta Horrible Overall Service Salon

TO WHOM EVER MIGHT ACTUALLY CARE ABOUT THEIR CLIENTELE: On Saturday, September 27th, I dealt with the worst service while trying to obtain a simple haircut and color from your represented company, Ulta . This is the second time I choose Ulta for the doing of my hair. After my first pleasant experience, I decided to go back and give it another try. What a BIG mistake! Let me begin with your internet services that are far from being precise. I decided to plan 3 days in advance and set an appointment online. The appointment confirmation was soon after emailed to me for Saturday 12 pm at your South Bay location. I decided to call that same Saturday to confirm the appointment around 9:30 am since nobody from that Ulta salon had called me to confirm. The young lady who answered my call said that my appointment was set for 12, but that the stylist had been out for a whole week, and was not going to be able to see me. She advised me that she could set me up with a later appointment, but that it was not until 7pm. That was such an inconvenience because I had purposely chosen an early appointment for a reason. I agreed to 7 pm and cancelled the plans I had intact. I figured, I would try calling other Ulta's so I did. I managed to call three different ones, including South gate, and to my surprise, all three had only one stylist working the whole day. I decided to stick to South Bay since that was the only store that sounded professional, and sounded as if though they had it all under control. Later that day, while I was shopping at the South Bay galleria, which is right across the street from Ulta; around 5:30 pm, I received a call from Ulta in South Bay, from a different hairstylist, stating that unfortunately my appointment was going to have to be rescheduled, yet again, for the second time, for another day. Of course, I was upset and asked if she could find another available appointment the same day nearby, due to the fact that I had already cancelled my prior plans because of the changes. The young lady was able to find me an appointment at the Culver City Ulta, one hour later. So I drove from the South Bay Ulta, to the Ulta in Culver City, about 10-15 miles away. I still had hope of doing my hair that same day and figured all would be okay. Well, I was wrong for the third time! As soon as I arrived at 6 pm, I was greeted by the Salon manager (whose name I do not know). He mentioned to me that he still had a client waiting for a haircut and blow dry while he had a client in his styling chair already. I had to wait for him to finish with two clients before I could be seen. I figured that I had already waited the whole day, I might as well wait two more clients, it could not be any worse. To my astonishment, it was worse. An hour and a half later, around 7:30 pm, the stylist sat with me and advised me that he could not perform what I wanted, due to my hair not being in mint condition. At this point, I was angry. I spoke to the store manager Tiara and was offered a measly blow dry, which I could do myself in the comfort of my home. Unfortunately, I find myself writing and wasting more of my precious time and energy, only HOPING that someone in this company cares about the appearance and work ethic of the company itself. Not only am I unhappy with the service, but the store appearance at Westfield culver city is one in which Ulta should be ashamed of. There were only three store clerks, one which included the manager. No one was attentive as I walked around trying to find a specific hair product. My overall experience is one which I will definitely remember and one in which I will always mention to others, only to dissuade them away from a horrific experience, such as mine.

With Much Regret and Dissatisfaction,
Iris Sanchez

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