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Ulta Complaint - Ulta Horrible Customer Service
Ulta Complaint

Ulta Complaint

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Ulta Horrible Customer Service


I sat outside the Ulta at Valleyview mall while my daughter and a few friends, all age 15, went into the new ulta to look around. My daughter told me once they entered the store a very pestering employee kept following them around throughout the entire store. The employee asked multiple times if the girls needed help, but since the kids were just looking they said no politely. The employee glared at the kids and acted very prejudiced. She made them feel inferior. The thing though that embarrassed them the most was being asked to remove all items from their pockets and purses right in the middle of the door way. I was irate because I called back to sort out the situation and the employee put me on hold for 5 minutes while she said she was getting the manager, but then hung up. After calling again, the employee said she asked the girls very politely and led them to a private area. I remind you I was sitting directly outside the building and in direct view of the doorway. She certainly did not ask them to move aside and I knew she lied to me because I witnessed the situation. The kids all go to a private school and were dressed very nicely wearing expensive shoes and carrying purses. They did not steal anything at all. Also specifically a few nights before Christmas my house was broken into and my daughter was greatly affected. She is now seeing a therapist to help her understand the situation. After being put in that situation she would never steal a penny. I am very unpleased with the customer service and employee attitude.


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