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Ulta Complaint - Ulta 62208 not allowed to shop there - Ulta
Ulta Complaint

Ulta Complaint


Ulta 62208 not allowed to shop there - Ulta

So, I went into to the Fairview Heights, IL ulta store today and brought my 20 month old daughter. I noticed there were no carts, and decided that I would not let my toddler run around the store, so I grabbed a cart that was parked right outside(some other store's cart). Upon entry, I was informed that "1)That is not our cart 2) you can only shop at the front of the store with it" I said okay, I was just using it for my child. It made me extremely uncomfortable and my business certainly not wanted. I quietly left. I got to thinking, if the store isn't set up for carts, how can it be wheelchair accessible? I spent 7 months in a wheelchair and know how difficult it is to get around. Also, my stroller is about the same size as a cart. So, if you are handicapped or have a child, you can't shop there? Very confused. The man who talked to me was middle aged with glasses. He wasn't overly aggressive, but I did find him rude. I have a rewards card there and shop regularly, but don't feel that I (nor anyone I can tell) can support this particular store anymore. The interaction left me feeling very bad for the rest of the day. Oh, and the area I was 'granted' to shop in? Less than 1/4 of the store. If you would like any more info, jreinhard4@hotmail.com

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