Ulta Complaint

Ulta Complaint


ULTA Terrible Service from Ulta.com - various beaty items

First and LAST time to order from ulta .com website. Box was: 1. very overdue on delivery date, 2. very beat up/torn, 3. contained 2 dented, greasy used bottles of a product I did NOT order, 4. was MISSING 2 items I DID order.
Upon calling "customer service" -- and this is a VERY misrepresented department title -- I was treated rudely, uncaringly and argumentatively. Was told a supervisor would call me back that evening. A "supervisor" -- again, I use this term loosely -- called me 3 days later and would NOT expedite my order of missing items! Then when I told him I just wanted a refund, he MIS-added the amount owed to me!! I had to do the calculation for him, including the tax!! Honestly, Ulta should be embarrassed to have these people on their payroll. I will NEVER shop at ulta.com OR an ulta store again.

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