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Ulta Complaint - Keratin treatment at Ulta complaint - Ulta
Ulta Complaint

Ulta Complaint


Keratin treatment at Ulta complaint - Ulta

I received a keratin treatment at Ulta a month before my sisters wedding. I was assured that it would make my hair look healthier. I spent over2 hours at the salon and paid over $200 because the salon manager told me they could only "guarantee" the results if I purchased the Kerastraight shampoo and conditioner, so I did. After receiving the treatment my hair started coming out in clumps every time I washed or brushed it. It became so thin and unhealthy I had to buy temporary extensions to wear on a regular basis, especially for my sisters wedding. The most frustrating part is that I went back to the salon to talk to the manager about my experience and she refused to give me a refund. She offered to do ANOTHER treatment on my hair (um no thanks!) AND she told me I probably have a health issue causing my hair to look so thin and fine. Needless to say I have not gone back to that salon and I will continue to defer others from making the same expensive mistake that I made!

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