Ulta Complaint

Ulta Complaint

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Disrespectful - NO CUSTOMER ASSISTANT- NEVER GOING BACK - Ulta.com


1st Visit- No assistance. Finally I was able to track down an employee who then had
no idea were the items were... I finally found it myself.

2nd Visit- No one at the front counter to assist..anyone with anything. Manager was busy
standing in the front entrance laughing and talking to someone about what happened down the street. I finally went outside and asked for some assistance.
Ask about cost of salon services, an employee was called and I asked her about the services
she then proceeded to has me if I was "ethnic" or did I have "ethnic hair".

UNREAL. I WILL NEVER GO BACK THERE OR RECOMMEND THAT STORE TO ANYONE


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