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Ulta Complaint - Defected product/ Who can respect a company who cant stick to their word??
Ulta Complaint

Ulta Complaint

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Defected product/ Who can respect a company who cant stick to their word??


My boyfriend ordered me a CHI iron from ulta which was defected since it burned my face after the first time I used it. I gave ulta a call and they sent me a return label and did not even offer anything but a measley 5$ giftcard after I practically begged. Then My boyfriend called and spoke to a so called "manager" who gave him a 10$ off coupon. The call got disconnected so I called back a few days later and they said I declined it and then only offered the 5$ giftcard again. And did not stick to their word of 10$ so I told them I would not be ordering anymore and the rude costumer service lady said with such an attitude "great I'll let everyone know so we don't assist you in the future" talk about crap costumer service. Sephora would never conduct business in such a way. I would advise anyone against ulta. They don't value their costumers, whether it be the defected products they sell or their terrible costumer service. What a pity.


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