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Ulta Complaint - 2014 Cyber Monday is disappointing
Ulta Complaint

Ulta Complaint


2014 Cyber Monday is disappointing

I placed an order on November 30th, and I just received an email on December 3rd that I won't even receive a tracking number until this weekend that will show when I will receive my order. I am leaving town on December 11th , and I needed those items for my trip. I also don't want my makeup sitting in a cold mailbox while I am gone. The rep I spoke to was very nice and apologetic, and she put me on hold to see what she could do to help. She was told that due to high volume on Cyber Monday that there is nothing Ulta can do, and I cannot cancel my order even though it has been processed yet and my credit card hasn't been billed, which is just wrong!. I love shopping at Ulta, and this is my first online order. I won't make the mistake of ordering again online. Very disappointing!

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