Ulta Consumer Complaints All Reviews

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Ulta Reviews

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  • Ulta Horrible Overall Service Salon



    TO WHOM EVER MIGHT ACTUALLY CARE ABOUT THEIR CLIENTELE: On Saturday, September 27th, I dealt with the worst service while trying to obtain a simple haircut and color from your represented company, Ulta. This is the second time I choose Ulta for the doing of my hair. After my first pleasant experience, I decided to go back and give it another try. What a BIG mistake! Let me begin with your internet services that are far from being precise. I decided to plan 3 days in advance and set an appointment online. The appointment confirmation was soon after emailed to me for Saturday 12 pm at... More...
    (Beauty)
    Irisloved's Picture   Irisloved    0 Comments   Comments
  • free philospy facial



    when i was in Ulta last week they offered me a free facial. I signed up. My appt was saturday at 2 and 230. They called friday to make sure I was still coming. I arrived at 2 only to have 4 people standing in line, there was no check or sense of organization. When asked i told they would be with me at some point. The philosy girls were very rude. I walked out without a facial and i will never go back to the Ulta at Keystone at the crossing again. Looks like the free facial cost you business More...
    (Beauty)
    5phants's Picture   5phants    0 Comments   Comments
  • Ulta: no more



    The Ulta in Brentwood, Missouri has a Prestige cosmetics manager who was incredibly rude and accused me of basicly stealing and fraud. I am an Ulta Platinum member and I was offended to be treated like this. Her name was Sarah or Sara. Never will I return to that Ulta.. The only reason I will even still buy from Ulta is because they sell It Cosmetics. More...
    (Beauty)
    Sarahjenn's Picture   Sarahjenn    0 Comments   Comments
  • When Hair Dying Goes Wrong



    Used to enjoy going to Ulta for my beauty supply needs and decided to give the salon a try as well. Unfortunately, I had a terrible experience with the hairstylist at the Pearland, TX location. I told her I wanted to lighten my hair for the summer but ended up leaving with a much darker color than I walked in with. Very disappointing experiencing. It's not easy to do hair and I definitely do not recommend Candyce for ethnic hair. More...
    (Beauty)
    LizzyM5491's Picture   LizzyM5491    0 Comments   Comments
  • Ulta: rude salesperson



    I have frequented Ulta for years. There is one employee at the Brodie location in Austin that is consistantly rude. I thought for the first few times when James took care of my purchases, he was just having a bad day or something. Hey, everyone has a bad day! He continously displays dismissive, rude behavior. Poor eye contact, ignores verbal interchange, and looks off in the distance as if he can't wait for you to leave, I am going to change my Ulta location that I shop. I have never had treatment like that from any other employee there. Have had great, friendly service from... More...
    (Beauty)
    claire33's Picture   claire33    0 Comments   Comments
  • CONSUMER BEWARE



    I am very disappointed with the customer service at Ulta.com. On Friday I went to their store in Winter Park FL to purchase the Pur Minerals Primer they had on a BOGO sale. They were out of the one that I use so I decided to purchase online. Friday afternoon I attempted to place an order and it said there was a problem with the credit card. I had just used the credit card with no problem and knew I wasn%u2019t anywhere near my limit so double checked all my entries. Everything was correct, after trying a couple more times I tried to use another credit card, and received the same... More...
    (Beauty)
    kmurphy24's Picture   kmurphy24    0 Comments   Comments
  • Terrible Service



    I ordered from Ulta.com instead of going to the store because I was working long hours at work and thought it would be convenient. Couldn't have been more wrong. I never got my order, they never answered my emails, and when I called a second time and asked to talk to a supervisor, I was told no. A supervisor might call me back in the next 48 hours. I'm hoping they will refund my money, but since their representative told me it was UPS's "fault" that my package was damaged, I'm not sure they will. Never again. More...
    (Beauty)
    jde419's Picture   jde419    0 Comments   Comments
  • Horrible experience



    I went to the ultra salon in mt plesant South Carolina. It was by far the worst experience of my life. The girl I talked to instructed the girl doing my hair to dye it instead of outing bleach in it because I wanted to go a medium to dark blonde. My hair turned out bright orange and they charged me an extra $20 to put some Toner in it because they messed up. My hair is bright orange and when I went in to get my money back the salon manager was horribly rude. I would never come back after that experience and I will be sure to inform anyone who's looking into their salon to not come... More...
    (Spa Services)
  • Ulta Never Again



    I have a pretty frizzy tightly curled afro and I heard about the KeraStraight service offered at the Ulta salon in Midland TX. I called the salon and asked about the treatment. I spoke to a gentleman about the treatment and emphasized my hair type and texture. I asked him several times if the treatment would reduce my frizz and make my hair more manageable and he said it would. I made it clear i wanted to retain my curls but lose the frizz. I also asked him if the woman who did these treatments would be comfortable with my hair saying i'd rather not go there and waste my time and he... More...
    (Beauty)
    minimoe's Picture   minimoe    1 Comments   Comments
  • Terrible Customer Service



    I have never had good service at Ulta. The so-called beauty advisors are anything but, and know nothing about the products or about beauty. They are always huddled together engaged in a conversation and make you feel as though you are an inconvenience. I just left there this evening, and swore that this will be the last time that I step foot in this store EVER. More...
    (Beauty)
    DJWright1's Picture   DJWright1    1 Comments   Comments
  • HUA XIA TCM



    I have just had the worst experience at the above salon. I requested a Brazilian hot wax but ended up coming out with half a job with bruises and sores. I had to go to another beauty place for them to finish the job. I have been waxing for 10 years and I have never ever had this problem before. The lady at the 2nd wax place said she has never seen such bad sores. The wax took 1 hour. I had to ask the lady to stop as I was in so much pain plus she was doing such a bad job. I now have had to have a full hollywood and a pot of Aloe Vera to try and sooth my poor skin. I asked to speak to... More...
    (Beauty)
    bgilmore87's Picture   bgilmore87    0 Comments   Comments
  • Terrible management



    The managers, Kristen and Katelyn, are two of the the most incompetent people I've ever met. First off, they work in the beauty industry and look horrific. Their outward ugliness reflects their general attitudes as well. Kristi has fried blonde hair with skin only a mother could love. You would think being the manager of a store would maybe away her to put on a little makeup. Katelyn prides herself on being the GM and that she's worked there since she was 16. It doesn't surprise me, she is also quite unnatractive with HORRIBLE skin AND hair, and her attitude makes her even... More...
    (Beauty)
    LindaRog61's Picture   LindaRog61    0 Comments   Comments
  • Salon



    I had a wonderful facial at the Hammond, LA "Ulta"! I had my hair color after my facial. My hair turned out nice. I've had the conversation that my stylist had with me on my mind. I was offended because she brought up porn with the employee next to us. She discussed her last vacation. I told her I don't look at porn, it's offensive and disgusting. She asked me why. I told her I'm a Christian, the Bible says we should not lust towards others. What has really bothered me is that they laughed, ordered me to tell them where that is in the Bible, chastised my... More...
    (Beauty)
    maxwell4184's Picture   maxwell4184    0 Comments   Comments
  • Stylist that don't know color



    I looked up Ulta salons because I have had hair nightmares before.. And I wanted to go in prepared with a color and cut I wanted. I took in pictures, the stylist founded like he knew what he was doing.. I went in with a similar shade to the picture I wanted done.Minus the gray and I also wanted highlights. The color I wanted was warm. The color that I have is an ashy, ugly brown black color with horrible highlights! I left the salon in tears.. My family asked me what happened to my hair, my friend said it was an ugly color and she is right! It us ugly and the cut is uneven!! Hate it!! It... More...
    (Beauty)
    AimeeCLara's Picture   AimeeCLara    0 Comments   Comments
  • Ulta Online Order Disaster



    I am so disappointed in Ulta after my last online order. It has been 3 months after I placed it and I never received my products OR my refund. I could never get a straight answer. I went round and round with customer service. One email said they delivered it, another said they didn't. One email said they "sent me a gift card" then when I checked on it, they said they didn't send a gift card. Another email said they are refunding me my money. When I checked on it, they said no they hadn't. WTH? It's pretty simple, they received my order back in their... More...
    (Beauty)
    Treekirk02's Picture   Treekirk02    0 Comments   Comments
  • Ulta Salon = Dirty, unprofessional, unskilled, and dishonest.



    I was lied to about the price when I made an appointment and was scheduled with a stylist who charged 2x what the advertised price was. My stylist was an hour late for my appointment. She did not clarify what I wanted and I entered as a blonde and left as a DARK ASH?BLACK that cannot be reversed without serious damage and time. I am now going on vacation looking gothic. The stylist had only been graduated from school a year or two and should not be allowed to do hair and charge $240 for a $60 job. The chair, desk, floors, drawers and equipment were ALL dirty with hair, old product, and... More...
    (Beauty)
    greenmegan's Picture   greenmegan    1 Comments   Comments
  • Ulta.com



    Be AWARE...I placed order on 1/11/14 for 3 cans of hairspray day 12 and they have still not arrived ...called and was given every excuse in the book...from ups can't ship areosol so it went through USPS but they state on there web site ground shipping 3-8 days...what a crook..will never order from ULTA on line ever again... More...
    (Beauty)
    ccinmiami's Picture   ccinmiami    0 Comments   Comments
  • Ulta Salon Ruined My Scalp & hair



    The ULTA salon on Opelika Alabama is awful. It is dirty, the staff does not know how to color or cut hair and they took no responsibility for the damage caused the caused. My scalp was burned and my hair was green ,yellow and orange when I left the salon. I called the Corporate office and then I called the Regional Manager 3 times. She never returned my call. Totally unprofessional! I was told to return a month later to have the Salon manager "fix it". her fix was to bleach it ....that's it! Really - that's their repair? Making my experience more miserable than it... More...
    (Beauty)
    hdak's Picture   hdak    0 Comments   Comments
  • Ulta Kennesaw, Ga



    The ulta on Barrett pkwy in kennesaw, ga does not give each customer the same attention. I have walked in several times and received no greeting unlike nearly every other customer in the store. Not sure why there is more favorable customer service for certain people but this is something that makes me choose Sephora over Ulta. Not to mention, they're always out of stock of the same products. I recommend giving equal customer service to each customer. Note to customer: if going into this location look like you're buying something or you'll get unsatisfactory customer service More...
    (Beauty)
    Nbhatia2's Picture   Nbhatia2    2 Comments   Comments
  • Email review surprise killer...



    Over this holiday season my boyfriend went to ulta and purchased a clarisonic for me for christmas. ( Nicegift!) While ay checkout the cashier asked for my info so i could get the points on my ulta rewards card...nice! Except for the fact that I got an email two days before christmas to review the purchase that I made. Total surprise killer...they might not want to send out those emails until after the holiday season. Just a thought. I wonder how many other surprises were ruined. More...
    (Shopping, Chain Stores)
    MContreras's Picture   MContreras    0 Comments   Comments
  • Horrible Customer Service



    I am a frequent customer at my local ULTA. I was looking to see if ULTA had a lip plumper. I had to wait almost five minutes to wait for the three cashiers to stop gossiping and acknowledge me. I asked if there was a lip plumper in ULTA brand, and they proceeded to all laugh in my face. I consider ULTA my ultimate toy store, as I am learning to become a makeup stylist. I will now take my business elsewhere. The worst part, the lady who I asked for help was a manager. More...
    (Beauty)
    Macy's Picture   Macy    0 Comments   Comments
  • Ulta Store-Poor stocking trashed store



    I am complaining about the Ulta store in Sterling Heights Michigan. Every time I go to this store (and it's not a short distance from where I live), whatever I am usually looking for I do not find, the store is out of it. Items are usually open,unpackaged,and have been tried when they aren't testers. Products are not in their place, store is not clean, many products are very understocked. If this doesn't change as soon as possible, i shall take my business elsewhere. More...
    (Beauty)
    nadcock's Picture   nadcock    0 Comments   Comments
  • The Salon Service keratin treatment



    TERRIBLE SERVICE EXPERIENCE!!!! I made an appointment for a Keratin Treatment one day that I stopped by ULTA store in Evansville, IN. The lady told me that the keratin treatment for the all hair costs $159 and I told her that I only wanted my bang. She told me that it was going to cost me $53 so I accepted and I made the appointment. The day of the appointment which was today I told the salon lady that the lady who made the appointment told me that it was going to cost me $53. She called somebody else and this new lady told me that the treatment for all hair was going to cost me $159... More...
    (Beauty)
    vmmuar's Picture   vmmuar    0 Comments   Comments
  • Ulta (Midlothian, VA)



    I consulted Ulta's beauticians regarding Keratin Treatment for my difficult kinky curly hair. They recommended Keratin Treatment as a healthier solution to replace relaxing my hair. Three hours the beauticians struggled to straighten my hair with disastrous results, I looked worse than when I walked in the store. The beauticians told me that they didn't have experience with my type of hair and the $150.00 treatment wouldn't achieve what they optimistically indicated it would. Even the manager didn't offer any apology or discount on the poor quality of work. I left the... More...
    (Beauty)
    Alejandra's Picture   Alejandra    0 Comments   Comments
  • "Slave driver" is how the other manger discribed her co-worker.



    I was hired at Ulta in Gaylord Michigan as a sales person. It was a new store coming into town, and the intire store needed to be set up and stocked. At the new hire orientation they told us all new employees were to help set up the store, at minimum wage. WELL, the management worked us so hard, sometimes forgetting our 15 minute breaks, and for so long both me and another lady, over 65 and heavy set, we both thought we were going to pass out from exhustion. The manager Anna, screamed at us, told us we weren't working fast enough if we weren't sweating, to walk faster, carry... More...
    (Beauty)
  • Ulta-horrible service from the stylist and manager as well



    I went to Ulta salon twice out of 7 bookings( they cancelled 5). Out of the two times that they granted me their time, I had only one good experience. I went to the Ulta Salon in Flower Mound TX. When I did book an appointment with them, they called me back and told me that they had to cancel it, or they asked me to come in at different time, so I would have to re-schedule the babysitter for my 2 little kids to accomodate them. One time I even went so far as to ask them not to call me back and to change the time. Sure enough they called me and asked me to come 30 minutes earlier, since I... More...
    (Beauty)
    egorzvezda's Picture   egorzvezda    0 Comments   Comments
  • Ulta - worst customer service ever in Gurnee, IL -



    I have decided I'd rather go without products than try to shop at the ULTA at Gurnee, IL - across the street from Gurnee Mills. This is the third time I've gone to this store (weekday, evening) and stood in a line of at least 8 patrons waiting to checkout, while only one cashier is at the front. Several other employees walk around the store with their fingers clearly up their XSS - and we stand at the counter speechless. I suspect it's because women are too dignified to speak out publicly about their dissatisfaction. I waited in line for 20 minutes and when I got up to... More...
    (Beauty)
    victhoene's Picture   victhoene    0 Comments   Comments
  • The bad reviews are on target



    I made numerous attempts at placing an order on line. The website is a nightmare. I called and a customer service rep stayed on the line with me until the order was processed. I did not recieve my item and my account history shows no order history. I made the purchase with a gift card I recieved for Christmas and of course the balance on the card is now $O.OO. I see nothing but bad reviews in any forum that I search. Stay away from this company unless you have $ to burn. Placing an order with this company is a gamble and the odds are not in the customer's favor. More...
    (Beauty)
    larthur007's Picture   larthur007    0 Comments   Comments
  • Ulta Wichita Falls texas



    Never received credit for the actual 375.00 I spent in reward points. Contacted customer service and was told "they didn't see the purchase". I was looking at my bank statement and it clearly states when and where my debit card was used. I tried to explain and no response! ULTA IS DISHONEST, LACKS INTEGRITY, AND SHORTCHANGES CUSTOMERS AND......DOESN'T EVEN CARE. WILL NEVER GO BACK More...
    (Beauty)
    Dwyerkg's Picture   Dwyerkg    0 Comments   Comments
  • ULTA SALON DANVERS, MA STAY AWAY! FAR FAR AWAY!



    PAIGE, scalped me! Went back to have manager fix it but by then it was less than a 1/4" of hair on the sides of my head. Fresh color they did all cut out had to recolor. Although not charged for 2nd visit still was charged for 1st visit and now two tips! Wearing a hat the past two weeks from embarassment, will need to wear it at least another two! How upsetting! Not quality trained stylist and poor customer service skills. Very unhappy, calling board of cosmetology! Scalped! And what was left was all crooked and uneven! More...
    (Beauty)
    Veryupsetnow's Picture   Veryupsetnow    0 Comments   Comments
  • Lousy salon customer service



    Ulta Salon in Avon Ct. has horrid customer service. The don't honor appointments, saying that they called you to cancel the morning of when they did not do so. So I showed up twice for an appointment and both times was not seen. The manager is incompetent and rude and did not bother to offer any help with the situation. On another occassion I observed stylists gossiping about a client as soon as they had left. Very unprofessional. There is no recourse since the manager herself doesn't give a hill of beans and is "in charge". Won't be back. More...
    (Beauty)
    katinconn's Picture   katinconn    0 Comments   Comments
  • Horrible Customer Service



    I have been a long time Ulta customer so I decided to order my usual products online since it was easier for me to shop this way. I ordered on December 3 and my order was shipped UPS then transferred to USPS and has been on the east coast for over 2 weeks now-I live on the west coast. I emailed Ulta 4 times about this, with tracking and an order number but never got a response, only some automated email that says someone will get back to you but no one has. I would love a phone number so I could call and yell at someone because I want my money back. I can tell you one thing, I will never... More...
    (Beauty)
    kmgalley's Picture   kmgalley    0 Comments   Comments
  • Worst Customer Service



    I ordered a Hot Tools Nano tapered wand on Black Friday November 23rd. It was shipped through UPS and transferred to USPS in November 29. Somehow the package got lost and I still haven't received it. I called USPS and UPS with no luck and was told so should get the shipper involved.. I then called Ulta and to my surprise they asked me to call USPS and UPS myself when they should have done that themselves. When I told the person on the phone and her supervisor that I've tried that already, all they could offer me was a gift card for how much I spent ~$32. The Hot tools tapered wand... More...
    (Beauty)
    irea's Picture   irea    0 Comments   Comments
  • ULTA Cedar Hills Beaverton is the WORSE ever!



    Ulta Cedar Hills, Beaverton 97006 store is the WORSE store ever as far as customer service goes. Just last week, when I went there and asked for help for a lip shade, no one helped me, shrugged off when I asked for an alternate lip shade and said %u201CThat%u2019s all we have, people come and use our stuff and leave it we cant do anything about it%u201D. I walked out feeling dissatisfied that no only didn%u2019t anyone help me, but they failed to show slightest empathy for the fact that they could not offer what I was asking. It seemed no one was bothered and they only wanted to run home at... More...
    (Beauty)
    mansiseth's Picture   mansiseth    0 Comments   Comments
  • Ulta no free gift with purchase



    I ordered from Ulta.com during their big promos and they never sent me my free gift with purchase. They had a big advertisement on their website that tells you you are going to get this free gift with purchase (some of them cost just as much as the item you are purchasing). Then you place your order and never get it in the mail. Surprise surprise! This happened to me and happened to one of my friends. They assume that you will not complain and wind up getting away with it. In addition to the fact that you now have you wait 24-48 hours until a manager gets back to you when you call customer... More...
    (Beauty)
    Notsohappy123's Picture   Notsohappy123    0 Comments   Comments
  • Ulta 62208 not allowed to shop there



    So, I went into to the Fairview Heights, IL ulta store today and brought my 20 month old daughter. I noticed there were no carts, and decided that I would not let my toddler run around the store, so I grabbed a cart that was parked right outside(some other store's cart). Upon entry, I was informed that "1)That is not our cart 2) you can only shop at the front of the store with it" I said okay, I was just using it for my child. It made me extremely uncomfortable and my business certainly not wanted. I quietly left. I got to thinking, if the store isn't set up for... More...
    (Beauty)
    jwiseman's Picture   jwiseman    2 Comments   Comments
  • ULTA BROKEN FLAT IRON



    purchased a chi nano FLAT IRON at ulta for my daughter $189.00 then it broke!!! ulta would not exchange it then told us to send it back to the manufacturer... offered no help, no smiles and took forever to get waited on. the manufacturer asked for the following: receipt, date of purchase etc. a) ulta should have been more helpful to begin with and offer a copy of the receipt (it is funny but they say they have no record of it) b) how many stores of this type do not keep records, emails, zip codes of their clients??? c) I will never shop in Ulta again and will now goto JC Penny SEPHORA... More...
    (Beauty)
    MJH1's Picture   MJH1    1 Comments   Comments
  • Horrid place to work!!



    I worked at an Ulta not even 2 full weeks, before I was let go. The excuse they gave me (lack of hours)didn't ring true to me because, not even a week after i was let go, I went back in only to find 2 girls whom were hired along with me and about 15-20 other girls working and still on the schedule, AND a WHOLE crop of new girls in the back and on the front ends of the stores working, they were new hires, and women from other stores helping out-it was the grand opening. So I, myself and the rest of the girls were all let go because "lack of hours" but they had enough... More...
    (Beauty)
    Ceej's Picture   Ceej    1 Comments   Comments
  • Ulta.com scams with "out of stock" items!



    DO NOT ORDER FROM ULTA.COM!!!! I am never shopping at ulta.com again! They claim to give you discounts if you spend so much, but then items mysteriously don't come because they're "out of stock", and you don't get the coupon discount because of it! I bought one thing there and received a coupon for so much off if I spent so much. So I ordered the required dollar amount with 5 items - I received 4. They didn't charge me for the 5th item, but they didn't give me the discount either! There was NO indication on the website that the item was out of stock.... More...
    (Beauty)
    unicorngirl's Picture   unicorngirl    0 Comments   Comments
  • bad perm experience



    I had been very happy with Ulta's Salon until today! I got a perm on Oct. 10th and loved it. I waited two days to wash my hair so the perm would hold then washed it again after 2 more days and 75% of the perm is gone. Of course, I was upset so I went back into the salon on Oct. 17th. to show the stylist my hair because I wanted to see what could be done! She wasn't really sure what happened.... She gave me a deep conditioning treatment because it was a little dry but it did not help the lack of curly hair!!! I suggested that she trim my hair but she didn't think that... More...
    (Beauty)
    Pkit's Picture   Pkit    0 Comments   Comments
  • Salon bad highlighting and haircut



    I had my hair highlighted & cut today at 5347 W Loop 1604 N San Antonio, TX 78253. The highlights are one shade from the roots to when the hair was las processed 2 inches down from the scalp and a shade or two lighter for the processed portion of the hair. The hair cut has a big area on the left side that was overcut and my hair is going to have to be shortened or severly layered to fix this. More...
    (Beauty)
    kimf74's Picture   kimf74    0 Comments   Comments
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