Ulta Reviews and Complaints

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Ulta Reviews

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  • Great Customer service and so bubbly Valdosta



    So I walked into the new Ulta in Valdosta, Ga about a week ago and was greeted with warm welcomes from every angle and after looking crazy for a good exfoliator.I was greeted by this young overly happy individual name Destiny whom showed me this Tree Hut scrub named Hawaii Kuki she explain why it was so great and how it reminded her of hawaii and that is when I told her I will be returning soon. And what else was so great it was clean and bright and everyone seem happy to be there. Thanks to destiny I purchase three too give to my girls. I will definitely return soon. Thank you again More...
    (Beauty)
    partridge's Picture   partridge    0 Comments   Comments
  • Ulta customer Service



    I used to shop at Ulta and switched to Sephoria until recently I found A WONDERFUL MANAGER NAMED Christina Pedriosa ( not sure of her last name) but she is amazing and I am now going back to ULTA . I find her to be honest and she has recommended great products!!! Although Ulta is not the cheapest store having her has been amazing , as a cause of my great experience I have been back to the store to buy now 6 times!!!!! I wanted to say to ULTA thank you for hiring such great people that care! More...
    (Shopping, Chain Stores)
  • customer



    Walked in for a appointment with a friend at the new location in Terre Haute, In. My friend and I were scheduled for a face mapping and MicroZone. We where introduced to an black girl who was very pleasant and seemed very happy to treat us. We both went in the skin room. She allowed me to stay. I probably should have just sat there and was quite but she allowed me the opportunity to ask as many question that I could about my skin. All of this cost all 20 buck and just about 30 minutes. Then she showed us how each product was supposed to be used. After checking us out the cool thing was... More...
    (Beauty)
    davisgina49's Picture   davisgina49    0 Comments   Comments
  • EXCELLENT, PROFESSIONAL, HIGH QUALITY SERVICE



    I have lived in Stockton for 21 years and have never found anyone who can color and cut my hair as well as Katie, at the ULTA store on Pacific Avenue. She is the master stylist there and I can see why. She listens to what I want, we discuss options, and go from there. My hair color and style ALWAYS turns out the way I like. The atmosphere is relaxed and welcoming, and Katie and the staff at ULTA have always displayed the utmost respect and pleasantness. The prices are comparable to any upscale salon and well worth knowing when you leave you don't have to run home and redo the... More...
    (Beauty)
    damwolfe's Picture   damwolfe    0 Comments   Comments
  • Horrible experience



    I went to the ultra salon in mt plesant South Carolina. It was by far the worst experience of my life. The girl I talked to instructed the girl doing my hair to dye it instead of outing bleach in it because I wanted to go a medium to dark blonde. My hair turned out bright orange and they charged me an extra $20 to put some Toner in it because they messed up. My hair is bright orange and when I went in to get my money back the salon manager was horribly rude. I would never come back after that experience and I will be sure to inform anyone who's looking into their salon to not come... More...
    (Spa Services)
  • Ulta Never Again



    I have a pretty frizzy tightly curled afro and I heard about the KeraStraight service offered at the Ulta salon in Midland TX. I called the salon and asked about the treatment. I spoke to a gentleman about the treatment and emphasized my hair type and texture. I asked him several times if the treatment would reduce my frizz and make my hair more manageable and he said it would. I made it clear i wanted to retain my curls but lose the frizz. I also asked him if the woman who did these treatments would be comfortable with my hair saying i'd rather not go there and waste my time and he... More...
    (Beauty)
    minimoe's Picture   minimoe    1 Comments   Comments
  • Terrible Customer Service



    I have never had good service at Ulta. The so-called beauty advisors are anything but, and know nothing about the products or about beauty. They are always huddled together engaged in a conversation and make you feel as though you are an inconvenience. I just left there this evening, and swore that this will be the last time that I step foot in this store EVER. More...
    (Beauty)
    DJWright1's Picture   DJWright1    1 Comments   Comments
  • HUA XIA TCM



    I have just had the worst experience at the above salon. I requested a Brazilian hot wax but ended up coming out with half a job with bruises and sores. I had to go to another beauty place for them to finish the job. I have been waxing for 10 years and I have never ever had this problem before. The lady at the 2nd wax place said she has never seen such bad sores. The wax took 1 hour. I had to ask the lady to stop as I was in so much pain plus she was doing such a bad job. I now have had to have a full hollywood and a pot of Aloe Vera to try and sooth my poor skin. I asked to speak to... More...
    (Beauty)
    bgilmore87's Picture   bgilmore87    0 Comments   Comments
  • Terrible management



    The managers, Kristen and Katelyn, are two of the the most incompetent people I've ever met. First off, they work in the beauty industry and look horrific. Their outward ugliness reflects their general attitudes as well. Kristi has fried blonde hair with skin only a mother could love. You would think being the manager of a store would maybe away her to put on a little makeup. Katelyn prides herself on being the GM and that she's worked there since she was 16. It doesn't surprise me, she is also quite unnatractive with HORRIBLE skin AND hair, and her attitude makes her even... More...
    (Beauty)
    LindaRog61's Picture   LindaRog61    0 Comments   Comments
  • Salon



    I had a wonderful facial at the Hammond, LA "Ulta"! I had my hair color after my facial. My hair turned out nice. I've had the conversation that my stylist had with me on my mind. I was offended because she brought up porn with the employee next to us. She discussed her last vacation. I told her I don't look at porn, it's offensive and disgusting. She asked me why. I told her I'm a Christian, the Bible says we should not lust towards others. What has really bothered me is that they laughed, ordered me to tell them where that is in the Bible, chastised my... More...
    (Beauty)
    maxwell4184's Picture   maxwell4184    0 Comments   Comments
  • Stylist that don't know color



    I looked up Ulta salons because I have had hair nightmares before.. And I wanted to go in prepared with a color and cut I wanted. I took in pictures, the stylist founded like he knew what he was doing.. I went in with a similar shade to the picture I wanted done.Minus the gray and I also wanted highlights. The color I wanted was warm. The color that I have is an ashy, ugly brown black color with horrible highlights! I left the salon in tears.. My family asked me what happened to my hair, my friend said it was an ugly color and she is right! It us ugly and the cut is uneven!! Hate it!! It... More...
    (Beauty)
    AimeeCLara's Picture   AimeeCLara    0 Comments   Comments
  • Ulta Online Order Disaster



    I am so disappointed in Ulta after my last online order. It has been 3 months after I placed it and I never received my products OR my refund. I could never get a straight answer. I went round and round with customer service. One email said they delivered it, another said they didn't. One email said they "sent me a gift card" then when I checked on it, they said they didn't send a gift card. Another email said they are refunding me my money. When I checked on it, they said no they hadn't. WTH? It's pretty simple, they received my order back in their... More...
    (Beauty)
    Treekirk02's Picture   Treekirk02    0 Comments   Comments
  • Ulta Salon = Dirty, unprofessional, unskilled, and dishonest.



    I was lied to about the price when I made an appointment and was scheduled with a stylist who charged 2x what the advertised price was. My stylist was an hour late for my appointment. She did not clarify what I wanted and I entered as a blonde and left as a DARK ASH?BLACK that cannot be reversed without serious damage and time. I am now going on vacation looking gothic. The stylist had only been graduated from school a year or two and should not be allowed to do hair and charge $240 for a $60 job. The chair, desk, floors, drawers and equipment were ALL dirty with hair, old product, and... More...
    (Beauty)
    greenmegan's Picture   greenmegan    1 Comments   Comments
  • Unprofessional behavior at Davie, FL store



    I usually get my hair done at this store. Cynthia, the Salon manager, does a good job, but needs to do a better job on making sure that the employees in the salon conduct themselves in a professional manner. I've had this same experience in the past, but my experience on 2/09/14 was enough to make me not return. I was greeted when I walked in, but had to wait for 20 minutes because the new hire, Kenny, was busy gossiping about "a bunch of bitches". Anyone at the back of the store, including 2 other salon customers heard him. The salon manager, loud herself, continued to... More...
    (Spa Services)
    Allpro1's Picture   Allpro1    2 Comments   Comments
  • Poor service



    I went in to the salon as I was a regular customer to get my hair colored and cut 3 weeks ago. Not only is my color already fading and the grey hairs are showing, I brought in a picture of how I wanted my layers cut and instead of doing what I asked for must trimmed my face framing layers which I hate and told her that. Now I am forced to find another salon because I paid over 125 and my hair except for being a little shorter is basically the way it was when I first came in there 3 weeks ago More...
    (Beauty)
  • ULTA Martinsburg, WV



    The ULTA Beauty Store & Salon is a dream come true. Everyone who has helped me has always been knowledgeable, extremely courteous, beyond helpful and really knows the product lines ensuring you receive the help you need, not necessarily the most expensive product in the store. In addition my hair stylist Charlotte is a dream and really knows what she's doing. I highly recommend a visit!!! More...
    (Beauty)
    Shortytlk's Picture   Shortytlk    0 Comments   Comments
  • Ulta.com



    Be AWARE...I placed order on 1/11/14 for 3 cans of hairspray day 12 and they have still not arrived ...called and was given every excuse in the book...from ups can't ship areosol so it went through USPS but they state on there web site ground shipping 3-8 days...what a crook..will never order from ULTA on line ever again... More...
    (Beauty)
    ccinmiami's Picture   ccinmiami    0 Comments   Comments
  • Ulta Salon Ruined My Scalp & hair



    The ULTA salon on Opelika Alabama is awful. It is dirty, the staff does not know how to color or cut hair and they took no responsibility for the damage caused the caused. My scalp was burned and my hair was green ,yellow and orange when I left the salon. I called the Corporate office and then I called the Regional Manager 3 times. She never returned my call. Totally unprofessional! I was told to return a month later to have the Salon manager "fix it". her fix was to bleach it ....that's it! Really - that's their repair? Making my experience more miserable than it... More...
    (Beauty)
    hdak's Picture   hdak    0 Comments   Comments
  • Ulta Kennesaw, Ga



    The ulta on Barrett pkwy in kennesaw, ga does not give each customer the same attention. I have walked in several times and received no greeting unlike nearly every other customer in the store. Not sure why there is more favorable customer service for certain people but this is something that makes me choose Sephora over Ulta. Not to mention, they're always out of stock of the same products. I recommend giving equal customer service to each customer. Note to customer: if going into this location look like you're buying something or you'll get unsatisfactory customer service More...
    (Beauty)
    Nbhatia2's Picture   Nbhatia2    2 Comments   Comments
  • Email review surprise killer...



    Over this holiday season my boyfriend went to ulta and purchased a clarisonic for me for christmas. ( Nicegift!) While ay checkout the cashier asked for my info so i could get the points on my ulta rewards card...nice! Except for the fact that I got an email two days before christmas to review the purchase that I made. Total surprise killer...they might not want to send out those emails until after the holiday season. Just a thought. I wonder how many other surprises were ruined. More...
    (Shopping, Chain Stores)
    MContreras's Picture   MContreras    0 Comments   Comments
  • Horrible Customer Service



    I am a frequent customer at my local ULTA. I was looking to see if ULTA had a lip plumper. I had to wait almost five minutes to wait for the three cashiers to stop gossiping and acknowledge me. I asked if there was a lip plumper in ULTA brand, and they proceeded to all laugh in my face. I consider ULTA my ultimate toy store, as I am learning to become a makeup stylist. I will now take my business elsewhere. The worst part, the lady who I asked for help was a manager. More...
    (Beauty)
    Macy's Picture   Macy    0 Comments   Comments
  • The helpful Cashier .Example: Sears broken washing machine



    I always went to the ulta in oceanside and the people there are so rude and didn't noticed me so I switched to the ulta in the carlsbad forum and it is much better . I get noticed when I walk into the store and I like how this cashier named yenni or yanni helped me out a lot she was so helpful usually the cashiers there never help and say idk those are the people you shouldn't have as cashiers .!!!!! The only reason I'm giving this review a good review is for the cashier that helped me . I will be returning thanks to her. More...
    (Beauty)
    Sarahbunchy's Picture   Sarahbunchy    0 Comments   Comments
  • Ulta maple grove mn salon



    I have gone to the salon at Ulta in Maple Grove mn for over a year now. I'm one if those people who get a haircut twice a year. But because of my experience with Amanda I've gone in for a cut and color every 6-8 weeks for the past year. Amanda is AMAZING. When she cuts my hair it always looks better than I'd expected. And she basically does a trim/keeps the cut in it's shape but she adds subtle changes each time so it's an exciting new haircut. She knows so much about products, styling and the chemistry of hair that multiple people often consult with her for advice... More...
    (Spa Services)
    Puckypuck's Picture   Puckypuck    0 Comments   Comments
  • Massive website issue



    Here is an accounting of my issue with the Ulta website and the conversation with the customer service agent as well as a follow-up email message to Ulta. CONSUMERS -- WATCH OUT -- THIS WEBSITE WILL SEND A CHARGE TO YOUR FINANCIAL INSTITUTION WHILE NOT PLACING YOUR ORDER. Hello, This is an emergency issue. My debit card was just charged 4 times and no order was placed. My account is now in overdraft, and there is no one who can help me in the customer service center. There was a refusal to transfer me to someone who could help get this resolved prior to 3-5 business days. There was... More...
    (Beauty)
  • Ulta Store-Poor stocking trashed store



    I am complaining about the Ulta store in Sterling Heights Michigan. Every time I go to this store (and it's not a short distance from where I live), whatever I am usually looking for I do not find, the store is out of it. Items are usually open,unpackaged,and have been tried when they aren't testers. Products are not in their place, store is not clean, many products are very understocked. If this doesn't change as soon as possible, i shall take my business elsewhere. More...
    (Beauty)
    nadcock's Picture   nadcock    0 Comments   Comments
  • The Salon Service keratin treatment



    TERRIBLE SERVICE EXPERIENCE!!!! I made an appointment for a Keratin Treatment one day that I stopped by ULTA store in Evansville, IN. The lady told me that the keratin treatment for the all hair costs $159 and I told her that I only wanted my bang. She told me that it was going to cost me $53 so I accepted and I made the appointment. The day of the appointment which was today I told the salon lady that the lady who made the appointment told me that it was going to cost me $53. She called somebody else and this new lady told me that the treatment for all hair was going to cost me $159... More...
    (Beauty)
    vmmuar's Picture   vmmuar    0 Comments   Comments
  • Levittown



    I am a vendor with a prestige brand and really enjoy working in the Levittown location. Prestige manager, Josephine, works really well with all the vendors by helping us as much as she can with clients. It is a very smooth system over there which is a direct reflection of the way Josephine runs her department. More...
    (Beauty)
    Mteichert's Picture   Mteichert    0 Comments   Comments
  • Ulta (Midlothian, VA)



    I consulted Ulta's beauticians regarding Keratin Treatment for my difficult kinky curly hair. They recommended Keratin Treatment as a healthier solution to replace relaxing my hair. Three hours the beauticians struggled to straighten my hair with disastrous results, I looked worse than when I walked in the store. The beauticians told me that they didn't have experience with my type of hair and the $150.00 treatment wouldn't achieve what they optimistically indicated it would. Even the manager didn't offer any apology or discount on the poor quality of work. I left the... More...
    (Beauty)
    Alejandra's Picture   Alejandra    0 Comments   Comments
  • so dissapointed by Ulta )':



    I usually use sephora's when ordering make up products online, but I recently got an Ulta's gift card and decided to try it out and order some Porefessional primer from Benefit using the Ulta website. On Ulta's website, the shipping is $5.95 (same as Sephora's) however, it takes 2-8 business days to arrive, while Sephora's is only 2-5 for the exact same price. It's been a week (!!!) and still no product. I live in the Houston, not internationally, so I don't understand how it could take over 7 days to recieve my order. I generally have very good... More...
    (Beauty)
    makeupgeek's Picture   makeupgeek    0 Comments   Comments
  • "Slave driver" is how the other manger discribed her co-worker.



    I was hired at Ulta in Gaylord Michigan as a sales person. It was a new store coming into town, and the intire store needed to be set up and stocked. At the new hire orientation they told us all new employees were to help set up the store, at minimum wage. WELL, the management worked us so hard, sometimes forgetting our 15 minute breaks, and for so long both me and another lady, over 65 and heavy set, we both thought we were going to pass out from exhustion. The manager Anna, screamed at us, told us we weren't working fast enough if we weren't sweating, to walk faster, carry... More...
    (Beauty)
  • Ulta-horrible service from the stylist and manager as well



    I went to Ulta salon twice out of 7 bookings( they cancelled 5). Out of the two times that they granted me their time, I had only one good experience. I went to the Ulta Salon in Flower Mound TX. When I did book an appointment with them, they called me back and told me that they had to cancel it, or they asked me to come in at different time, so I would have to re-schedule the babysitter for my 2 little kids to accomodate them. One time I even went so far as to ask them not to call me back and to change the time. Sure enough they called me and asked me to come 30 minutes earlier, since I... More...
    (Beauty)
    egorzvezda's Picture   egorzvezda    0 Comments   Comments
  • Customer Service



    I shop at Ulta in Snellville, GA frequently. I was in the store today and have to say that a young lady helped me find the items I needed for my daughter. While speaking with her I noticed how well spoken she was and her customer service was EXCELLENT! With customer service skills and a beautiful smile she helped to make my shopping experience enjoyable. More...
    (Beauty)
    Shafia123's Picture   Shafia123    0 Comments   Comments
  • GREAT!



    Phoenix, AZ/ Tatum/Paradise Village Py.. My salon stylist is Siran. She is the best hair dresser I have ever had! She is very knowledgable about products/services. Explains things thoroughly, tells you if something is good or bad for your hair. She is very personable and easy going. Listens to what you want and makes suggestions. I have never had a bad experience and I have seen her for at least a year or more. GO SEE SIRAN!! SHE IS AWESOME! More...
    (Miscellaneous)
    Quinto's Picture   Quinto    0 Comments   Comments
  • Ulta - worst customer service ever in Gurnee, IL -



    I have decided I'd rather go without products than try to shop at the ULTA at Gurnee, IL - across the street from Gurnee Mills. This is the third time I've gone to this store (weekday, evening) and stood in a line of at least 8 patrons waiting to checkout, while only one cashier is at the front. Several other employees walk around the store with their fingers clearly up their XSS - and we stand at the counter speechless. I suspect it's because women are too dignified to speak out publicly about their dissatisfaction. I waited in line for 20 minutes and when I got up to... More...
    (Beauty)
    victhoene's Picture   victhoene    0 Comments   Comments
  • The bad reviews are on target



    I made numerous attempts at placing an order on line. The website is a nightmare. I called and a customer service rep stayed on the line with me until the order was processed. I did not recieve my item and my account history shows no order history. I made the purchase with a gift card I recieved for Christmas and of course the balance on the card is now $O.OO. I see nothing but bad reviews in any forum that I search. Stay away from this company unless you have $ to burn. Placing an order with this company is a gamble and the odds are not in the customer's favor. More...
    (Beauty)
    larthur007's Picture   larthur007    0 Comments   Comments
  • Ulta Wichita Falls texas



    Never received credit for the actual 375.00 I spent in reward points. Contacted customer service and was told "they didn't see the purchase". I was looking at my bank statement and it clearly states when and where my debit card was used. I tried to explain and no response! ULTA IS DISHONEST, LACKS INTEGRITY, AND SHORTCHANGES CUSTOMERS AND......DOESN'T EVEN CARE. WILL NEVER GO BACK More...
    (Beauty)
    Dwyerkg's Picture   Dwyerkg    0 Comments   Comments
  • ULTA SALON DANVERS, MA STAY AWAY! FAR FAR AWAY!



    PAIGE, scalped me! Went back to have manager fix it but by then it was less than a 1/4" of hair on the sides of my head. Fresh color they did all cut out had to recolor. Although not charged for 2nd visit still was charged for 1st visit and now two tips! Wearing a hat the past two weeks from embarassment, will need to wear it at least another two! How upsetting! Not quality trained stylist and poor customer service skills. Very unhappy, calling board of cosmetology! Scalped! And what was left was all crooked and uneven! More...
    (Beauty)
    Veryupsetnow's Picture   Veryupsetnow    0 Comments   Comments
  • I love Ulta!



    Whenever I need to buy something beauty related I always go there! I love my store in Summerville, SC. Not only have I never had a problem returning things that I didn't like (even after trying them), but I feel like the associates are truthful. I asked one sales associate to help me match up my skin color to a foundation, and like any true sales associate (I would know because I work in sales) you first lead the customer to the higher quality, higher price products. I explained to him that I am a college student and on a tight budget and he didn't make it feel bad about it and... More...
    (Beauty)
    aventers's Picture   aventers    0 Comments   Comments
  • I THOUGHT she was a general consultant



    So i go into the Ulta in Robinson, PA in order to purchase new foundation, concealer, primer, etc. After standing around for 10 minutes, waiting for a sales rep to walk by to help, a girl finally came up and asked if i need help. I told her that I was looking for a new foundation and I would like a color match. She was raving about this one brand of foundation, concealer and primer that she simply couldnt live without (benefit if you must know), so i agreed to buy it. Then after i made the purchase she gave me here card THAT SAID SHE WAS A BENEFIT BRAND REP ! I was so mad! I was under the... More...
    (Beauty)
    lalabyee's Picture   lalabyee    4 Comments   Comments

Ulta Reviews By Product

 

Ulta Comments


jdecat says: (12 months ago)
 0
To whom it many concernL
I am a frequent shopper at Ulta in Huntingon,Long Island, New York and also get my hair done at their salon. On July 10th I was going to make an appointment wiht Paula who is my hair stylist, when I heard this women who had short blonde hair whom I never seen assume it was someone from your corporate she was yelling out Paula and degrading her which I found was so unprofessional... I felt so bad for Paula because not only is she an awesome stylist, she is a kind, professional and loving person. She goes out of her way for her customers.... that day I was so embarassed for Paula I just walked out and neve made my appointment... I hope you resolve this whoever did this to Paula... Please attend to this



jdecat says: (12 months ago)
 0
To whom it many concernL
I am a frequent shopper at Ulta in Huntingon,Long Island, New York and also get my hair done at their salon. On July 10th I was going to make an appointment wiht Paula who is my hair stylist, when I heard this women who had short blonde hair whom I never seen assume it was someone from your corporate she was yelling out Paula and degrading her which I found was so unprofessional... I felt so bad for Paula because not only is she an awesome stylist, she is a kind, professional and loving person. She goes out of her way for her customers.... that day I was so embarassed for Paula I just walked out and neve made my appointment... I hope you resolve this whoever did this to Paula... Please attend to this



Roslyn says: (2 years ago)
 0
I went to the ULTA in Seal Beach, CA. It was the RUDEST customer experience I EVER had and I complained to the store manager. I came in for a simple purchase, eyebrow brushes. The woman behind the counter who I asked for help could barely be bothered with me. She told me where the ULTA brushes were but would not (heaven forbid) actually show me. I asked this same associate the price of an eyeshadow palette which she scanned and literally threw back at me on the counter. When I found eyebrow brushes, she gave me the incorrect price of the items. THEN she walked over to verify the price I saw near the items. I refused to be rung up by this snob and instead waited for the store manager. Beyond disgusted with this pathetic interaction!!



FrederickGirl says: (2 years ago)
 0
I went to my appointment at Ulta on Mother's Day Weekend where my stylist told me that I was getting a "Great Deal" and that I came on a good weekend. Well, long story short...I walked out paying close to double what I normally pay! He stated that I was getting a Mother's Day special which includes a Glaze, hair-cut and style for $55! Well, when he printed off the receipt, it was $115???????? What kind of Mother's Day Special was this? Then a manager called to advise the stylist was no longer there for my next appointment in which I told her I had no intentions of coming back because of the lack of communication of total price. I believe the manager wanted to make everything right, she even called the regional manager to ask if she could refund my $55, but the regional manager stated that 2 weeks has passed so that would be a "No"! Wow_ ULTA has lost my respect and business along with anyone I can tell. Totally not a fair way to treat anyone who was loyal to you.



makeupgal says: (3 years ago)
 0
I received a 20% off coupon in the mail yesterday from Ulta. Only to discover that it expired 3 weeks ago !! I called Ulta to see if they all had possibly been mailed out late, and she asked my zip code. When I told her my zip code, she replied that just about everyone in my zip code received the coupon after it expired. She said the Post Office legally does NOT have to deliver by any certain day because they are "bulk" mail. In any event, I couldn't believe she wouldn't honor it anyways. To make matters worse, it was one of the good 20% off ones that Ulta only sends out twice yearly, by "good" I mean the ones that don't have a million exclusions like their usual coupns do. What a racket.



cannon says: (4 years ago)
 0
ULTA! TERRIBLE customer service. I ordered $86 worth of Philosophy products so I could receive the free Philosophy gift with a $60 purchase. I placed my order and even though there was no code to enter it was supposed to be included in the order I called to make sure ( I have had enough bad experiences with not receiving what I have ordered). The customer service rep was very unprofesional and rude. She placed me on hold 5 times only to tell me "Well like we are out of the free gifts and we can not give you a refund" Of course I asked for the supervisor who agreed I would have to wait for the shipment and then return it and wait 2 to 3 weeks for my refund. I will NEVER order from this company again. Sephora has much better customer service.



beautyenthusiast says: (4 years ago)
 0
I'm really surprised at all of these complaints! Personally, I've had great experiences at all of the Ulta's where I've shopped. The worst beauty experience happened when I was at Sephora. I was looking for a specific product the I had used before and went to sephora hoping I would find it there. When I asked the "store know it all" he said, "miss, I find it really hard to believe that a product like that actually exists, and I know a lot about makeup" I thought to myself, you don't know me - I couldn't believe he could just dismiss me, I certainly didn't purchase anything from Sephora that day, and have a really hard time going back to that store. At least at Ulta I know that won't happen!



TuesdayJade says: (4 years ago)
 0
First of all before I even share my (terrible) experience at Ulta, I see (& have seen other Ulta employees) on these review sites talking down to the people making complaints & how they don't want people like them shopping at their store anyway, which is a really, reeaaallly flawed company culture & pretty much explains everything about who they are as a company. Their reps are pretentious & snobby & spend more effort looking down on you and making sure you know how much more "elite" they are than you... even though they just work at a cosmetics store.. impressive.

I've always gone to Sephora to buy my makeup, but was in a hurry the other day & needed to pick up foundation quick before a Christmas party so I went to the Ulta close to my house. HUGE mistake, I needed someone to help me find the right shade & help me w/ the color because I never wear foundation & there were no testers. The ONE girl that does this was apparently on break & I was told she'd be back in 5-10 minutes.

Over 30 minutes later she comes strolling in, is extremely rude to me, tells me there is a 3 item purchase to have my makeup done for events (I didn't need my makeup done I just needed help matching the right color to my skin type.) Acting like I had just asked the world of her she walks off & is gone for another 5 minutes, I look across the store & see her with another customer sitting in a chair doing her makeup, mind you I've been waiting patiently for this woman for over half an hour, I went up & politely asked her how long it was going to take her to do the other woman's makeup because I had somewhere I needed to be. She very rudely told me "ummm, it'll just be like 10 minutes.." At this point I asked her if there was anyone at all that could help me find the right color, "uhh, I'm the only one on the floor.." Are you serious? I just walked straight out. It was without a doubt the most rude, condescending customer service experience I've ever had, I drove 20 minutes to the mall in December on a Friday afternoon just to buy from Sephora instead, who has perfected the art of customer service, as soon as you walk in there is a smiling employee who greets you and asks what they can help with, without even knowing if you're going to buy they sit you down and help you test out different makeup, very friendly & nice the entire time & they treat you like a human being, not a second-class citizen. You can tell they genuinely want to help their customers, whereas Ulta seems to go out of their way to be pretentious & snooty & make you feel like a moron because you don't know as much about makeup as them. This store does not care about their customers & they do not deserve your money. Go to Sephora, their products are better anyway & the experience won't leave you feeling livid & inferior.

If you're interested in reading the more in depth experience I had w/ Ulta, because they pissed me off that bad I felt the need to write a blog post about it, you can read it here, & then make an informed decision about who to buy your makeup from. http://bit.ly/fCV9Jb



sdfghjkl says: (4 years ago)
 0
how insecure that some employees are taking it personally. it is obvious the company has major flaws and they are responsible for the poor business practices. online complaints have little to do with 18 yr old girls"just trying to make a living". Call me crazy but when you order something online... it should come as promised... and if not, it shouldn't be charged to the customer cc.



LADYA says: (4 years ago)
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HONESTLY PEOPLE, COME ON! THE GIRLS WHO WORK AT ULTA ARE MOSTLY YOUNG, INEXPERIENCED AND THIS IS THEIR FIRST JOB. IT IS NOT THEIR FAULT THAT PRODUCTS ARE OUT OF STOCK (COME WHEN THE COUPON STARTS IF YOU REALLY WOULD LIKE SOMETHING, OR EVEN BETTER READ THE COUPON START AND END DATE BEFORE VENTURING OUT, THEN, LASTLY, DO NOT HUFF AND PUFF AT THE CASHIER BECAUSE YOU DIDNT READ THE DATE ON THE COUPON. IT ISNT HER FAULT YOU DIDNT MAKE IT IN BEFORE THE COUPON EXPIRED, AND NO THEY DO NOT TAKE EXPIRED COUPONS).
ULTA HAS A VERY STRICT POLICY ON INSTYLE. ULTA EMPLOYEES ARE REQUIRED TO HAVE A CERTAN QUOTA AND IF IT IS NOT MET THE EMPLOYEE WILL GET IN TROUBLE. IT IS BEYOND ILLEGAL TO SELL A CREDIT/DEBIT CARD TO A COMPANY WITHOUT YOUR AUTHORIZATION. READ WHAT YOU ARE SIGNING PEOPLE. ULTA ISNT TRYING TO SCAM ANYONE; THE GIRLS ARE TRYING TO MAKE A BUCK AND MOST ARE PUTTING THEMSELVES THROUGH COLLEGE.
CUSTOMERS WHO COME INTO ULTA ARE BEYOND RUDE TO THE EMPLOYEES FOR THINGS EMPLOYEES CANNOT CONTROL (THEY CANNOT CONTROL OUR POLICIES; AS IN THE RETURN POLICY, NOR CAN WE CONTROL WHAT IS OUT OF STOCK (ULTA EMPLOYEES CANNOT PLACE SPECIAL ORDERS FOR THINGS THAT ARE NOT CURRENTLY AVAILABLE). IF YOU ARE LOOKING FOR A PRODUCT AND YOU LIVE FAR AWAY, GIVE ULTA A CALL, SOMEONE WILL BE MORE THAN HAPPY TO PUT YOUR PRODUCT ON HOLD. IF YOU REFUSE TO CALL, DO NOT YELL AT THE EMPLOYEES BECAUSE THE PRODUCT THAT YOU WERE LOOKING FOR IS NOT IN STOCK.
FURTHER MORE, ULTA (AND THE US GOVERNMENT) HAS AN EXTREMELY STRICT POLICY ON THEFT AND RACIAL DISCRIMINATION. IT DOES NOT HAPPEN BECAUSE IF IT DID, THAT PARTICULAR ULTA EMPLOYEE WOULD BE IMMEDIATELY FIRED (AS DUE TO A LIABILITY TO THE COMPANY) AND CHARGES MIGHT BE PRESSED. ULTA HAS ONCE A MONTH MEETINGS ON HELPING PREVENT SHRINK FROM THE STORES AND REVIEW OF THE POLICY SO NO ONE IS CONFUSED.

NEXT TIME YOU SHOP AT ULTA MAYBE YOU SHOULD CONSIDER THE EMPLOYEES. TRY TO BE NICE AND REALIZE THESE ARE 18 YEAR OLD GIRLS WHO ARE SIMPLY TRYING TO MAKE A LIVING. IT DOESNT SOLVE ANYTHING IF YOU YELL AND CUSS AT EMPLOYEES. ULTA TURNS OUT SUCH A LARGE PROFIT EVERYDAY THAT YOUR $65 IS MADE UP IN ABOUT .47 SECONDS SO IF YOU ARE GOING TO BE RUDE AND YOU ARE UNSATISFIED, THEN CHOOSE TO SHOP SOMEWHERE ELSE (IT WONT HURT ULTAS FEELINGS, I ASSUE YOU).



JSully says: (4 years ago)
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I was forced to shop at Ulta after Sephora stopped carrying Cargo. I should not have assumed that the customer service and return policy would equal to that of Sephora's. Last week, I purchased my regular Cargo bronzer and picked the box corresponding with my row of color. It wasn't until I got home to use it did I realize I had a shade darker. Today I went to Ulta to exchange it for the lighter shade only to be told no exchanges or returns without a receipt. I exchanged items to Sephora many times without a receipt, no questions asked. I had unforutnately thrown the receipt away and was forced to buy a new one. Now I'm stuck with a $30 purchase I can't do anything with. I also found that the customer service is sub-par. I've been to Ulta only 4 times but all 4 times (that's 100%) I had to run around the store to find someone to check me out. I'll be shopping for my Cargo products elsewhere; after today's event I've just about had it.



Breezy says: (5 years ago)
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This is in regards to Ulta stores being out of stock on products that are advertised in our flier, alot of the products that we carry are high end and pricey so when they go on sale customers rush in on sundays ,the day the sales usually start, and buy them. we always get a decent amount of whatever is on sale and there isnt much, as in-store employees, that we can do about it. Also, when products go on clearance its usually because we want to get rid of them so the fact that customers get angry when we are out of something that went on clearance isnt really our fault. you snooze you lose.



leangel says: (5 years ago)
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Horrible experience shopping at ulta.com and also with their customer service. I ordered a few products through ULTA.com, they shipped me totally different items. They have a mismatch with their SKU#s and products between the online site and shipping. There will be more of these mistakes unless they fix this issue. The sales slip shows products I ordered and their SKU#s. The packing slip shows the same SKU, but totally different products. I called customer service, they read from a script, told me they cannot help me. Took the items to an ULTA store, same story. Never again.



smile101 says: (5 years ago)
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I had worked for ulta in the past. I had a great experience always treated very well.The managment team was great and all had worked for the company for many years. I now am a frequent shopper and love the store. One thing I would like to say is that its the same people who walk through life and complaine about everything and everydody. It starts in the morning hateing yourself, getting a bad coffee and then it begins. If its not Ulta your complaining about it will be another company. Start by changing yourself and the way you look at things. If you are negative you will receive negative no matter were you are or go. With the salon guests you will never like your hair because you don't like yourself. When your hair is not the way you asked for it instead of going home and complaining talk to the stylist about the issues< she would have been happy to accommodate you. This is something that happens all the time. I have been in retail for a long time and its always the same people trying to get everything for free and complaining about not saying hi fast enough, and seeing them the next day. Good luck and I hope you start looking at things in a positive way and will attract positive. So wake up in the morning and smile it will change your life.



COOKIE12 says: (5 years ago)
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I was at 680 barrett pkwy kennesaw ga 30144 ulta# 025 very cold to me every time i shop their which is often this will be my last time.I feel that they treat me as if i dont matter. I moved to this area 2yrs ago and have felt the cold treatment since I changed to this store want be back. I always buy BVLGARI will take my buisness away from their. Sorry



comp2525 says: (5 years ago)
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I have tried every way to reach customer service. FAILED. I have been given"TWO" club numbers and cannot fix this by phone, email etc



bbee22 says: (5 years ago)
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You people are pathetic 2 post blogs up. GOOD that you will never shop at ulta again us employees DON'T want you to shop here!




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